Completely dropped off': Australia's tourism industry braces for coronavirus crisis

Cairns has already lost $200m in bookings, and Gold Coast operators are expecting to lose $400m, with small businesses worst hit


Josh Taylor@joshgnosis

Tue 11 Feb 2020 00.08 GMTLast modified on Tue 11 Feb 2020 00.20 GMT
 
Australia’s tourism industry has come through Sars, the GFC and the pilot strike, but the coronavirus outbreak is looking worse. Photograph: William West/AFP/Getty Images

Ben Woodward has seen some difficult times in the tourism industry, but the Cairns operator says the coronavirus outbreak threatens to beat the lot.

“As an industry, we’ve come through crisis situations before, there’s been Sars, there’s been the GFC, there’s been the pilot strike, but it is looking like one of the worst crisis situations we’ve encountered as an industry.”

Cairns and Port Trips and Attractions has more than 200 staff across its bus tours, nature parks and sanctuaries in far-north Queensland. Woodward, the company’s sales and marketing director, says cancellations started rolling in as soon as the Australian government imposed its ban on non-Australian citizens arriving from China, following China’s own cancellation of international tour groups leaving the country.

“And they kept coming through to the point where the following couple of weeks are supposed to be the busiest weeks for Chinese new year, and it’s just completely dropped off,” he says. “Anywhere from 40% to 60% down [on last year].”


Coronavirus economic impact: Australia could be among world's hardest hit nations

Ratings agency S&P has said it will deliver a big but temporary blow to China’s economy that will spill over to the whole world, while the Reserve Bank of Australia chief, Philip Lowe, has warned the coronavirus will do more harm to Australia’s economy than the 2003 Sars outbreak.

The tourism industry is expected to be among the worst hit.

The Queensland premier, Annastacia Palaszczuk, told state parliament last week the Cairns region alone had already lost $200m in bookings, and Gold Coast operators were expecting to lose $400m.

The chief executive of Destination Gold Coast, Annaliese Battista, says China is the Gold Coast’s largest international market, and injects about half a billion dollars into the economy, with a peak around lunar new year.

She says the bushfires had already led to a softening in the market, and once China banned group bookings, individuals also started to cancel.

“Our large accommodation service providers, and we have 34,000 rooms on the Gold Coast, coming back off a bumper 2019, we are seeing about a 15-20% cancellations across our accommodation sector, and obviously Chinese businesses with a high level of exposure … are feeling the pinch,” she says.

“Some of them are telling me there’s about a 50% drop-off in bookings, and the irony is there’s a bit of a reflexive panic, fear type thing among other international markets.”

Battista says it will be the small mum-and-dad businesses that will suffer the most.

“Of the 3,500 tourism operators we have on the Gold Coast, the vast majority are those small- to medium-size operators.”

Woodward says there has also been a flow-on effect to tourists from other Asian nations such as South Korea and Japan, and other parts of the world.

“We are also starting to see cancellations from western groups as well, so groups from the UK and North America cancelling bookings directly because of coronavirus,” he says.

Operators hope a domestic marketing campaign can make up the shortfall, but they have also called on the Queensland government to immediately suspend state fees and charges until the coronavirus crisis is over. The state government in turn wants the federal government to extend disaster relief payments to businesses badly hit by the outbreak.


Frydenberg’s response to coronavirus ‘not good enough’, Queensland treasurer says

The latter will need to be approved by all states and territories, which are not due to meet on the matter until April.

It is not just Queensland feeling the pinch. Terry Smit, the managing director of Bunyip tours in Victoria, says he has seen a number of cancellations from agents focused on the Chinese market.

“I wish I could forecast the future, but for right now we’re shortening some of our casual shifts, and our reservation staff are being told to come in later or go home earlier if there’s not much to do.”

The long-term impact, he says, would be casual staff looking for other jobs, meaning fewer experienced tour guides.

“You can’t just turn the tap on when you need more tour guides or reservation staff. It takes time. And good tour guides don’t grow on trees.”
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Update. Novel Coronavirus---2020-02-10:

Based on the Last official update: 9th. February 2020 at 8:02 p.m. ET

There are currently 40,553 confirmed cases worldwide, including 910 fatalities.
The reality is that there are probably many more cases and substantially more deaths that have not been reported as of this date.

 The Bad News: 

The coronavirus and subsequent ban on non-citizens travelling to Australia from China has left prestige vendors short of foreign buyers. Photo: Janie Barrett
EXCLUSIVE

LUCY MACKENTWITTERPRESTIGE PROPERTY REPORTER FEB 8, 2020
Sydney’s prestige housing market is expected to be one of the casualties of the coronavirus after the traditional influx of high-end shoppers from China are forced to stay home.

The short-term loss of visitors due to the federal government’s ban on non-Australian citizens travelling here from China and longer-term economic fallout from the contagion follows this summer’s disastrous bushfire season, which had already impacted on Australia’s standing as an international housing market .

The Lunar New Year is typically the busiest time of year for visitors from China, and agents on both sides of Sydney Harbour have long made the most of the annual holiday by timing the launch of their high-end listings accordingly.

“This has forced our best buyers to stay away,” said Rob Klaric, of property advisory The Property Expert.

“The other concern weighing on would-be buyers is the ripple effect of China’s manufacturing and economic slowdown on our Australian wallets,” said LJ Hooker Double Bay’s Bill Malouf.Two buyers from China were unable to enter Australia to inspect the house of Lihong Hong.

AMP Capital chief economist Dr Shane Oliver said the travel ban was expected to translate to a cut of 0.2 per cent from GDP this quarter.

“The virus probably will affect the buying decisions of people for the next year at least, just as it will affect the tourism market for a year or so. But then it would be hoped the impact will blow over,” Dr Oliver said.

“It depends how long it lasts. SARS was over relatively quickly. It appeared in February 2003, peaked in April and then faded away. If this is like SARS and peaks in the next month or so and then fades away then it won’t have much of an impact long term. But if it lasts longer than that, then it could be severe.”

Australia’s standing as an international housing destination was already suffering from this summer’s catastrophic bushfires before the coronavirus appeared, said Ken Jacobs, of Christie’s International.

“This summer’s blanket coverage internationally of these huge fires, burnt animals and smoke hanging over Sydney changed that perception of blue skies and natural environments,” said Mr Jacobs. “The question is, how long will that perception of Australia as a wasteland last?”This summer’s bushfire disaster has already impacted on Australia’s standing as an international housing market. Photo: Nick Moir

Dr Oliver agrees that the bushfires will have more serious damage than the virus. “The virus impact will be felt around the world and didn’t originate here, whereas the bushfire is specific to Australia and people’s perception of Australia.”

Ray White recently closed an Adelaide agency after the World Health Organisation contacted them to say two confirmed coronavirus victims recently attended one of their auctions, prompting the office to close with staff placed in a temporary, self-imposed quarantine until Friday.

Monika Tu of BlackDiamondz said some buyers from China arrived in Sydney before the travel ban went into effect last Saturday, but two buyers who had planned to visit and inspect a $20 million house in Vaucluse and a $10 million house in Blakehurst never arrived.

The Vaucluse house, owned by Lihong Hong, is a seven-bedroom mansion with tennis court and swimming pool sold in 2017 for $15.38 million by Margaret Weiss, former wife of Ardent Leisure chairman Dr Gary Weiss.

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